TO WHICH COUNTRIES DO YOU SHIP?
We ship to all the countries that SF Express and EMS ship to. For the most up-to-date information, please refer to their websites.
However, we are unable to deliver to Post Office boxes or forwarding addresses.
CAN YOU SHIP TO MULTIPLE ADDRESSES?
We can only ship to one address per order. If the order contains gifts or items that require shipping to multiple locations, these items need to be under separate orders for each address.
HOW MUCH IS SHIPPING AND WHEN WILL I RECEIVE MY ORDER?
Free shipping for net purchase amount of HK$3,000 or above for orders to Hong Kong, China, Taiwan and Macau, and HK$5,000 for orders to the rest of the world.
For orders with a net purchase amount below the free shipping threshold, we will charge a minimal flat rate for shipping:
HK$40 for Hong Kong
HK$80 for China, Taiwan & Macau
HK$100 for the rest of the world
For orders outside of Hong Kong, the items will be delivered by SF Express or EMS so long as the destination is within their delivery networks. Shipping is calculated automatically and will show at check out. Orders are generally sent out within 2 business days upon confirmation of the order and will be delivered in another 3 business days, so you should receive your purchase within a week!
For orders within Hong Kong, your order will be delivered by local courier. The order should in general arrive in 2 to 3 business days.
Please ensure that you provide us with a suitable shipping address and a reachable telephone number when you place your order. We are unable to redirect orders once the items are dispatched.
WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?
There are international import and export regulations we have to adhere to.
As a result, we are unable to dispatch items made of exotic skins outside of the EU. In addition, some products manufactured in China and fine jewelry of certain compositions, are not allowed to be shipped to some countries.
If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of exotic skins, this would need to be within the EU.